Customer Care

At Nearly Nude, your satisfaction is #1. We have a Satisfaction Guaranteed return policy: If you are not satisfied with your purchase, please return it for a credit or exchange. Simply return the unworn product complete with tags attached within 30 days for an exchange or refund. Credits or charges due will be issued to the original credit card.

Please note that exchanges are processed as a return and a subsequent shipment. You will receive a credit issued back to your original payment method for the item(s) you are returning, and then charged separately for the exchange when it ships. Returns after 30 days will result in an online credit. Please allow up to 15 business days from date your return/exchange is received for your transaction to be processed. Initial shipping fees and return shipping costs are not refundable.

A confirmation email will be sent once your package has been processed at our warehouse.

How to return your purchase?

Included in your order is a Return-and-Exchange form. To return an item, complete the form and enclose it with the product that you are returning. Please indicate on the form whether you would like a refund or an exchange, and allow up to 15 business days for your return or exchange to be processed. If you are returning a purchase for a refund, the cost to return the purchase is your responsibility.

To expedite your return, a pre-paid return label is included in your package. When your return is processed, a fee of $8.95 will be deducted from your return credit. No payment is necessary at the time you mail your package with our pre-paid return label. Or you may ship it yourself. Please utilize an insured, trackable method.

Your return will be processed and your credit card credited within 15 business days. Please allow up to two billing cycles for a refund to appear on your credit card statement. You will be notified via e-mail of your refund once we have received and processed the returned item. Shipping fees on your original order are not refundable.

If by chance, you received damaged or incorrect merchandise, you will be reimbursed for the cost of returning the package to us, and we will not charge you for the shipping costs of the replacement product.

Step 1: Affix the pre-addressed return label to your package. Please cover or remove the original shipping label.

Step 2: Place product with tags attached in the shipping package and seal securely with tape.

Step 3: Drop your package anywhere in the U.S. mail: at home, at work, or with your postal carrier.

You may also choose to return your package via an alternate method of your choice. If so, please label your package clearly, and send it via a prepaid, insured, traceable method. Please note that your return shipping fees will not be refundable.

Address the package to:
Edmonton Facility
Returns Center
909 Industrial Drive
Edmonton, KY 42129

Nearly Nude is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that's all. Nearly Nude uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Nearly Nude only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.